Terms And Conditions

We don’t like writing Terms and Conditions… and we know you don’t like reading them either – but they are here for a reason and that’s to protect both you and me. Please take a few minutes to read through them. If you have any other questions about our terms and conditions, please call or email me and I will be more than happy to have a chat with you.

BOOKINGS, CANCELLATIONS, REFUNDS & FLEXIBILITY

Booking your preferred date

All bookings are subject to the availability of the date. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. Booking your preferred date will only be secured once payment of the deposit has been received and funds cleared.

Cancelling your booking, changing the date or changing the location

Once you have booked a date my service, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 14 days before the date booked, you will receive a full refund.

If you request a change of date or location at least 10 days before the date you originally booked, we will endeavour to meet your new requirements, subject to the availability.

We regret that we cannot offer any refund if you cancel less than 14 days in advance of the booked appointment. In some instances, we may be able to change the date (as long as the date, time, menu and number of people remain the same), subject to the availability, but this is not guaranteed.

Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund.

Changing the number of people attending your dinner party

On booking, we will ask how many people will be attending the dinner party. If you would like to reduce the number of guests attending your event, please notify us at least 7 days in advance. We regret that we are unable to offer any refund past the 7 days

If you would like to increase the number of guests attending your event, as long as you notify us more than 5 days in advance of your appointment, we will arrange for enough ingredients to cover this.

PLACING YOUR ORDER

Please choose your order carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. While we make every effort to describe all dishes accurately not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to ordering, please do so by email. By confirming your order you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered.

While we make every effort to prepare food to your personal tastes, we cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded.

We cannot be responsible if any ingredients are unavailable due to circumstances beyond our reasonable control. If an ingredient is unavailable we reserves the right to substitute to a comparable and suitable ingredient.

EXCLUSIONS

Drinks are not included in any of our bookings.

Waiting staff will only serve food and are unable to serve your drinks, Normally there will only be the chef, who will do all cooking, serving and clearing. Drinks waiters can be arranged for at an additional charge.

PAYMENT

All bookings must be fully paid for in advance of the day of the booking, if the booking is  over several days, the remaining will be due at the half way point with any outstanding invoiced at the end

The deposit confirms and holds your chosen date

This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice. We do have a card machine that can be requested to be used, however this encures a 5% charge

LATE PAYMENT

Any late payment may result in your booking being cancelled or a 10% late charge fee add. Fees will be added after a 5 day lapse of payment, a further 10% will be added after 15 days, with after 23 days a small claims court procedding will be started.

LIABILITY

We hold public liability insurance which covers you for personal injury and damage to your property for up to a value of £1 million.

For your safety, please inform us in advance of the booking if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there is something else that the chef should be aware of.

YOUR RESPONSIBILITIES TO THE CHEF

Before the chef’s arrival your kitchen should be clean and tidy with clear work surface to a reasonable degree.

We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens we will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings maybe issued against you.

THE GREAT BRITISH WEATHER

If you choose an outdoor location for your dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule events due to adverse weather.

KITCHEN EQUIPMENT REQUIREMENTS

You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues. We do need prior warning to supply plates and cutlery.

Legals

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts